Frequently Asked Questions
Everything you need to know about shopping with Payless Medical.
What is your return policy for apparel and footwear?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain medical grade compression garments cannot be returned once opened.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
Do you offer sizing guides for your medical fashion lines?
Yes, every product page features a detailed size chart. We recommend measuring yourself carefully as medical-grade apparel often has a more precise fit than standard retail clothing.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your products covered by a quality guarantee?
Yes, we stand by the durability of our products. If you receive an item with a manufacturing defect, please contact our support team within 14 days for a replacement or full refund.